Understand our cancellation and refund terms before you book.
We understand that plans can change. Our cancellation policy is designed to be fair to both passengers and ferry operators. Please read the terms carefully before booking.
More than 48 hours before departure
Full refund of the ticket price. A small processing fee of 50 THB may apply.
24–48 hours before departure
75% refund of the ticket price.
Less than 24 hours before departure
No refund available. The full ticket price is forfeited.
No-show
No refund available for passengers who do not board the vessel.
To cancel your booking, please use your booking reference number at our website under "Find My Booking", or contact our support team via email or LINE.
Refunds are returned to the original payment method within 5–7 business days. Credit card refunds may take an additional 3–5 business days depending on your bank.
In the event of cancellations due to severe weather, mechanical issues, or other circumstances beyond the operator's control, passengers will receive a full refund or the option to rebook on the next available departure.
If you have any questions about cancellations, please contact our support team. We are available Monday–Sunday, 08:00–20:00 (Bangkok time).