Cannot Find Your Ferry Booking Confirmation? Start Here

A missing email does not by itself tell you whether a booking exists or whether a payment succeeded. Begin by checking the information you already have. Avoid making another purchase simply to obtain a confirmation: a second payment may create a separate problem rather than resolve the first one.

Look in the right inbox

Search the email address entered during booking, including spam, junk, promotions and archived messages. Search by the seller name, travel date or booking reference if you saved it. If another member of your group made the reservation, ask which address they used. An email used for a payment service may not be the same as the contact email entered for the trip.

Also check any confirmation page or downloaded document you saved after checkout. Keep the complete reference, including its letters and hyphens. A bank transaction reference is useful evidence for support, but it is not automatically the ferry booking reference.

Use the website's booking lookup

Open My Booking. The form asks for the booking email and booking reference. Enter the email used for that reservation and copy the reference exactly from your confirmation information. The lookup does not search all reservations from an email alone. If you do not have the reference, contact support rather than trying guessed numbers.

When a matching booking is found, the site opens its booking details. Compare the route, date, passengers and displayed status with the journey you intended. A successful lookup is not a reason to ignore a pending or otherwise unresolved status. Follow the instructions shown for that booking, and contact support if the information does not match.

If the booking is not found

Check for a mistyped email, a reference copied with extra characters, or a booking made through a different seller. Ask the person who paid to check their records. If the details still do not work, use the help page and explain what happened. Repeatedly guessing references will not establish ownership of a booking and is not a useful way to recover it.

Prepare a concise support request

• Passenger or contact name and the email entered when booking.
• Intended route, travel date and approximate purchase time.
• Booking reference, if available.
• What the checkout or payment screen displayed.
• Payment evidence requested through the seller's private support channel.

Do not send card security codes, passwords or one-time passcodes. Do not post your complete ticket, email and payment evidence in a public comment. Let support tell you what evidence is necessary and how to send it safely.

Separate payment recovery from email recovery

If your account shows a debit but the booking is unresolved, ask the seller to reconcile the existing transaction before paying again. If the booking is confirmed but the email is missing, ask how to obtain the appropriate confirmation or ticket for boarding. Delivery timing and acceptable boarding documents depend on the seller and operator; another company's published email timeframe is not a promise for this website.

Frequently asked questions

Can I recover a booking using only my email?

The current My Booking form requires both the email and booking reference. Contact support if one is missing.

Should I buy another ticket if departure is approaching?

Contact the seller promptly and explain the urgency. Establish the status of the first booking and any consequences of a second purchase before deciding. Save any replacement confirmation separately and follow the operator's boarding instructions.

Sources and scope

Reference pages checked on 1 November 2026: Operator example: email confirmation instructions, not this site’s delivery promise. General planning guidance; confirm current conditions with the providers of your selected services. Operator examples do not set universal rules or replace your booking terms.

Illustrative cover photo, not a guarantee of the vessel, facilities or boarding point: Magic K / Pexels — Pexels License.