Find answers to frequently asked questions about ferry bookings.
Q: How do I book a ferry ticket?
Search for your route on the homepage, select your travel date and number of passengers, then complete the booking form and pay online.
Q: What payment methods are accepted?
We accept all major credit/debit cards, PromptPay, and online banking through our secure payment gateway.
Q: Can I book a round-trip ticket?
Yes! Select "Round Trip" on the search form to book both legs of your journey at once.
Q: How will I receive my ticket?
Your e-ticket will be sent to your email immediately after booking. You can also view it at any time using your booking reference number.
Q: Can I cancel my booking?
Yes, cancellations made at least 24 hours before departure are eligible for a full refund. Cancellations within 24 hours of departure are non-refundable.
Q: How long does a refund take?
Refunds are processed within 5–7 business days back to your original payment method.
Q: Can I change my travel date?
Date changes are subject to availability and must be requested at least 24 hours before departure. Please contact us directly.
Q: How much luggage can I bring?
Standard allowance is 20kg of checked luggage per person. Excess baggage may incur additional fees depending on the operator.
Q: Are pets allowed onboard?
Pet policies vary by operator. Please check the specific route details or contact us before booking.
Q: Is there food available onboard?
Some vessels have a small café or snack bar. This is indicated in the route details where available.